FAQs

🛍️ What products do you sell?

At Mugs Caslte, we currently offer premium glass tumblers designed for everyday use with a touch of elegance. We plan to expand our product range in the future.

🚚 How long does delivery take?

Delivery usually takes 3–7 working days, depending on your location. You will receive updates once your order is shipped.

💳 What payment methods do you accept?

We offer Cash on Delivery (COD) as well as secure online payment options (if enabled on your store).

🔄 Can I return or exchange my product?

Yes, we offer a return or exchange if:

  • The product is damaged
  • You received the wrong item

You must contact us within 24–48 hours of delivery with proof (pictures/video).

📦 Is the glass tumbler durable?

Our glass tumblers are made with high-quality materials, but like all glass products, they should be handled with care to avoid breakage.

🧼 Are the tumblers dishwasher safe?

Yes, most of our glass tumblers are dishwasher safe, but we recommend gentle handling to maintain long-term quality.

📍 Do you deliver all over Pakistan?

Yes, we deliver nationwide across Pakistan.

📞 How can I contact you?

You can reach us anytime through:

We’re always happy to help 🤍